Frequently Asked Questions
Our customer support team is available Monday to Friday 9am to 5pm MT. Please email support@myzenbase.com or send us a message through our live chat. Our Zenmakers are here to help deliver rent day bliss!
Zenbase, a financial health solution, is the first to offer flexible rent payments in Canada and is committed to economic inclusion that fosters financial empowerment for renters.
We help residents with their household finances by allowing them to pay their rent in smaller installments throughout the month and providing cash advances when they most need it.
Currently, Zenbase is only available in Canada. If you live in the US and are interested in splitting your rent feel free to sign up and we’ll notify you once our service is available in your area.
We require you to always make your first split rent payment on the 1st business day of the month (may vary depending on your landlord) by 12pm MT via e-Transfer to payments@myzenbase.com. Your second split rent payment can be scheduled on any day until the 21st of the month and is automatically withdrawn from your connected bank account via EFT.
One option you have if you sign up before the 21st of the month is to make your very first split rent payment that same month if it helps you better adjust to your new flexible payment schedule.
Please sign up by the 26th of the month if you would like to split your rent payments next month. If it’s after the 26th please contact our customer service team.
You may request a $100 fee-free cash advance every pay period and repay the advance on your next pay date. This service is only available to members using CustomRent and who have instantly connected their bank account.
We’ll automatically send you a text message alert when we think there is a risk of your account going into overdraft with any rent related payment. This service is only available to members you have instantly connected their bank account.
After you connect your bank account, Zenbase starts the cash advance process. Depending on your bank’s schedule you will receive your cash advance within 1-2 business days.
Zenbase will send you a message if your bank account may overdraft. If you want us to reschedule the repayment just let us know.
Zenbase automatically debits your bank account on the day you get paid.
Our monthly membership fee is based on your rent amount:
• Up to $1000 monthly rent: $9.90
• Up to $1500 monthly rent: $14.90
• More than $1500 monthly rent: $19.90
The membership fee allows us to provide CustomRent payments to you and your community which can help avoid expensive overdraft and late fees that can add up to over $150 for a single late rent payment.
If you pay your rent in full through Zenbase before your landlords grace period ends no membership fee is charged. Don’t forget that you can cancel at anytime with no penalty.
Our member team will be in touch with you to review your earnings and do our best to provide you with Zenbase services.
No, we pay your rent directly to your landlord on the first of the month and you make two CustomRent payments to Zenbase.
You can reschedule your second split rent payment to any day until the 26th of the month to avoid any NSFs. You can do this directly through your Zenbase account. If you require assistance rescheduling your payment please make sure to reach out to us 1 business day before the scheduled payment date to ensure your request is fulfilled in time.
Your first split payment must be paid on the scheduled day by 12pm MT via e-Transfer.
Please send an e-Transfer to payments@myzenbase.com by 12pm MT on the agreed upon repayment date.
It can take up to two business days for funds to appear withdrawn.
No, we do not conduct a credit check. We review your income, your current standing with your landlord and look at other factors to see if you meet our eligibility criteria.
You can either connect your bank account instantly using Plaid, our bank connection partner, or manually by providing your bank account details and completing our verification process.
By connecting your bank account instantly using our bank connection partner Plaid we can verify your earnings to create a CustomRent payment schedule and send you a fee-free cash advance directly to your bank account whenever you need it. We can also send you low balance alerts to avoid any overdrafts. It’s fast and secure!
You will not have access to our fee-free cash advance or low account balance alerts.
You’ll need to provide your transit number, institution number and account number. You can refer to a physical cheque or view a digital void cheque in your online banking to find this information.
You receive two micro deposit amounts to verify the correct bank account is associated with your Zenbase account.
It will take up to 1 business day to receive the two micro deposit amounts in your account.
Instead of doing a credit check we review your income and look at other factors to see if you meet our eligibility criteria.
Please go to Canada Post to search for it.
Just follow the on screen steps for manual address entry and our team will make sure you’re taken care of.
Please email support@myzenbase.com.
We offer a $100 fee-free cash advance whenever you need one. To ensure we can keep offering this valuable service we have introduced the option of tipping.
It’s completely up to you if you tip for the service and if so how much but just know that you’ll be helping us offer this little boost to more people in your community!
Please send all Interac e-Transfers to payments@myzenbase.com.
Yes, you can continue using CustomRent during your last month of occupancy if you haven’t had any returned payments in the last 3 months.
If your rent changes your landlord will let us know and you’ll be notified by text message. We’ll also automatically update your monthly rent amount for the upcoming month. If you think a change has happened in error just let us know and we’ll adjust your rent amount accordingly.
We do our best to confirm your rent amount however in the end you are accountable for setting the correct right amount.
Yes, you can!
Yes, one time charges will be automatically added to your monthly rent total and you’ll be notified by text message. They will be split evenly among your two split rent payments.
If you want to pay one time charges directly to you landlord please contact us and we’ll adjust your account settings.
Payments made through Zenbase will be reported to a major Canadian credit bureau. Reporting successful rent payments each month can build your credit over time.
You can save over $150 in overdraft and late fees. Here’s a breakdown:
