Frequently Asked Questions
Our customer support team is available Monday to Friday 8am to 4pm MT. Please email support@myzenbase.com or send us a message through our live chat. Our Zenmakers are here to help deliver rent day bliss!
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Zenbase, a financial health solution, is the first to offer automated rent reporting and flexible rent payments in Canada and is committed to economic inclusion that fosters financial empowerment for renters.
We help residents with their household finances by automatically reporting any rent payment method to Equifax to build their credit (CreditBuilder) and allow them to pay their rent in smaller instalments throughout the month (CustomRent).
Currently, Zenbase is only available in Canada. If you live in the US and are interested in splitting your rent feel free to sign up and we’ll notify you once our service is available in your area.
CustomRent is only available to residents of landlords that are partnered with Zenbase.
CreditBuilder is available to anyone in Canada regardless of landlord as long as we can verify your lease and your payments.
We automatically pay your rent in full when it’s due. You must make your first split rent, half of your rent, by the due date at 12pm MT via e-Transfer to payments@myzenbase.com.
Your second split rent payment can be scheduled on any day until the 26th of the month and is automatically withdrawn from your connected bank account via EFT.
You also have the option to make both split rent payments with debit card (Visa Debit or Debit Mastercard).
Credit card payments are not accepted for CustomRent.
Yes, when you use CustomRent a line of credit trade line is automatically reported to Equifax.
This is unrelated to CreditBuilder which is a paid, opt-in service using any payment method that reports your rent payment to Equifax.
You can use CreditBuilder even if your are splitting your rent with Zenbase.
Please sign up by the 26th of the month if you would like to split your rent payments next month. This date may vary by landlord.
We have a flat monthly membership fee of $9.90 plus 0.75% based on your rent amount.
Your first split rent payment must be paid by e-Transfer and your second split rent payment is automatically withdrawn from your connected bank account via EFT.
You also have the option to make both split rent payments with debit card (Visa Debit or Debit Mastercard) for a 0.6% fee based on your payment amount.
Credit card payments are not accepted for CustomRent.
The membership fee allows us to provide CustomRent payments to you and your community which can help avoid expensive overdraft and late fees that can add up to over $150 for a single late rent payment.
If you pay your rent in full through Zenbase on the 1st business day of the month no membership fee is charged. Don’t forget that you can cancel at anytime with no penalty.
Our member team will be in touch with you to review your earnings and do our best to provide you with Zenbase services.
No, we pay your rent directly to your landlord on the first of the month and you make two CustomRent payments to Zenbase.
You can reschedule your second split rent payment to any day until the 26th of the month to avoid any NSFs. You can do this directly through your Zenbase account. If you require assistance rescheduling your payment please make sure to reach out to us 1 business day before the scheduled payment date to ensure your request is fulfilled in time.
Your first split payment must be paid on the scheduled day by 12pm MT via e-Transfer or debit card (Visa Debit or Debit Mastercard).
Please send an e-Transfer to payments@myzenbase.com by 12pm MT on the agreed upon repayment date. Once the payment is applied to your Zenbase account you’ll receive a confirmation message.
If you choose to pay both your split rent payments with debit card (Visa Debit or Debit Mastercard) for a fee of 0.6% based on your payment amount you’ll avoid any possible NSF fees your bank may charge you.
When using a Visa Debit or Debit Mastercard, please provide the 16-digit card number on the front of your card, the expiration date, and the 3-digit CVV code.
Please do not enter your Interac debit card or credit card details.
When paying with your Visa Debit or Debit Mastercard, the funds will be withdrawn directly from the chequing account linked to the card. If there are insufficient funds, no NSF fee will be charged by the bank.
RBC customers: Please note that Visa Debit cards are issued in digital form and accessible in your mobile banking app.
Yes, the payment structure works as follows: your first split rent payment must be made via e-Transfer each month, while your second payment will be automatically withdrawn from your linked bank account through EFT.
Alternatively, you can opt to have both split rent payments automatically processed on a recurring basis using debit card (Visa Debit or Debit Mastercard) for a 0.6% fee, calculated based on the payment amount.
Please note that for your initial debit card payment, you will need to log in to complete the transaction. Afterward, all subsequent payments will be processed automatically.
It can take up to two business days for funds to appear withdrawn from your bank account. Please do not send an Interac e-Transfer during this time.
No, we do not conduct a credit check. We review your income, your current standing with your landlord and look at other factors to see if you meet our eligibility criteria.
You can either connect your bank account instantly using Flinks, our bank connection partner, or manually by providing your bank account details and completing our verification process.
By connecting your bank account instantly using our bank connection partner Flinks we can verify your earnings and instantly create a CustomRent payment schedule. It’s fast and secure!
You’ll need to provide your transit number, institution number and account number. You can refer to a physical cheque or view a digital void cheque in your online banking to find this information.
You will receive two micro deposit amounts to verify the correct bank account is associated with your Zenbase account if you choose to manually connect your bank account.
It will take up to 1 business day to receive the two micro deposit amounts in your account.
Instead of doing a credit check we review your income and look at other factors to see if you meet our eligibility criteria.
Please go to Canada Post to search for it.
Just follow the on screen steps for manual address entry and our team will make sure you’re taken care of.
Please email support@myzenbase.com.
Please send all Interac e-Transfers to payments@myzenbase.com Once the payment is applied to your Zenbase account you’ll receive a confirmation message.
Yes, you can continue using CustomRent during your last month of occupancy if you haven’t had any returned payments in the last 3 months.
If your rent changes your Zenbase account will automatically be updated. If you think a change has happened in error just let us know and we’ll adjust your rent amount accordingly.
We do our best to confirm your rent amount however in the end you are accountable for paying the correct rent amount.
Yes, you can!
Yes, one time charges can be automatically added to your monthly rent total when setting up your account and you’ll be notified by text message. They will be split evenly among your two split rent payments.
If you want to pay one time charges directly to your landlord please contact us and we’ll adjust your account settings.
With CreditBuilder you can build credit by automatically reporting previous and current rent payments (regardless of payment method) to Equifax. You can easily improve your credit report to:
- Reduce your interest payments
- Access better financial products
- Build a verified and official rent payment history you can share
CreditBuilder cost as low as $24.40 per year or $2.90 per month and can only be paid by credit card or debit card (Visa Debit or Debit Mastercard). Pricing may vary by partner.
A ‘Zenbase’ tradeline (credit account) will appear on your credit report. It may up to 2 months to appear. If you any questions or concerns about what you see on your credit report please email support@myzenbase.com
Yes, you can cancel CreditBuilder at anytime by emailing support@myzenbase.com but no refund will be issued. The trade line on your credit report will be closed and you will not be able to report your rent payments again to Equifax during your current lease.
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Your payment history is your track record of how successful you’ve been at making credit payments, and is the single biggest factor that makes up your credit score. By making your rent payments on time and having them reported to Equifax Canada, you’re building a strong payment history, signalling to lenders that you can be trusted with credit.
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Your credit mix refers to the various types of credit accounts that make up your credit report. By adding an open tradeline for rent reporting, you’re diversifying the different types of credit on your report, which shows you are able to successfully manage multiple credit accounts.
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If you’ve never had a credit product before and CreditBuilder is your first tradeline on your credit report, then you’ll also be building your credit history. The longer your credit history the more trustworthy you’ll be seen by future lenders.
No, just keep paying your rent the way you currently do. There is absolutely nothing else for you to do each month to build credit!
When signing up for CreditBuilder you will have the option to activate RentHistory to report up to 24 months of previous rent payments for $19.90. It may take up to 2 months for it to appear on your credit report.
While our CreditBuilder service reports your monthly rent payments to help build your credit, you can accelerate the process by paying your full rent with Interac e-Transfer or debit card through Zenbase.
With CreditBoost, we’ll set up a Zenbase Secured Line of Credit for you, which is reported directly to Equifax, giving your credit report a powerful boost. Please note, it can take up to 2 months for the updates to show up on your report.
CreditBoost is $9.90 per month and can be cancelled at anytime.