FAQ | Zenbase

Frequently Asked Questions

Our customer support team is available Monday to Friday 9am to 5pm MT. Please email support@myzenbase.com or send us a message through our live chat. Our Zenmakers are here to help deliver rent day bliss!

 

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What is Zenbase?

Zenbase, a financial health solution, is the first to offer automated rent reporting and flexible rent payments in Canada and is committed to economic inclusion that fosters financial empowerment for renters.

 

We help residents with their household finances by automatically reporting any rent payment method to Equifax to build their credit (CreditBuilder) and allow them to pay their rent in smaller instalments throughout the month (CustomRent).

Currently, Zenbase is only available in Canada. If you live in the US and are interested in splitting your rent feel free to sign up and we’ll notify you once our service is available in your area.

 

CustomRent is only available to residents of landlords that are partnered with Zenbase.

 

CreditBuilder available to anyone in Canada regardless of landlord as long as we can verify your lease and your payments.

We automatically pay your rent in full when it’s due. You must make your first split rent, half of your rent, by the due date at 12pm MT via e-Transfer to payments@myzenbase.com.

 

Your second split rent payment can be scheduled on any day until the 26th of the month and is automatically withdrawn from your connected bank account via EFT.

 

Credit card payments are not accepted for CustomRent.

 

Yes, when you use CustomRent a line of credit trade line is  automatically reported to Equifax.

 

This is unrelated to CreditBuilder which is a paid, opt-in service using any payment method that reports your rent payment to Equifax.

 

You can use CreditBuilder even if your are splitting your rent with Zenbase.

Please sign up by the 26th of the month if you would like to split your rent payments next month. This date may vary by landlord.

You may request a $100 fee-free cash advance once you’ve completed your second split rent payment and repay the advance on your next pay date. This service is only available to members using CustomRent and who have instantly connected their bank account. 

After you connect your bank account, Zenbase starts the cash advance process. Depending on your bank’s schedule you will receive your cash advance within 1-2 business days.

Zenbase will send you a message if your bank account may overdraft. If you want us to reschedule the repayment just let us know.

Zenbase automatically debits your bank account on the day you get paid.

We have a flat monthly membership fee of $9.90 plus 0.75% based on your rent amount.

 

Your first split rent payment must be paid by e-Transfer and your second split rent payment is automatically withdrawn from your connected bank account via EFT. CustomRent can not be paid by credit card.

 

The membership fee allows us to provide CustomRent payments to you and your community which can help avoid expensive overdraft and late fees that can add up to over $150 for a single late rent payment.

 

If you pay your rent in full through Zenbase on the 1st business day of the month  no membership fee is charged. Don’t forget that you can cancel at anytime with no penalty.



Our member team will be in touch with you to review your earnings and do our best to provide you with Zenbase services.

No, we pay your rent directly to your landlord on the first of the month and you make two CustomRent payments to Zenbase.

You can reschedule your second split rent payment to any day until the 26th of the month to avoid any NSFs. You can do this directly through your Zenbase account. If you require assistance rescheduling your payment please make sure to reach out to us 1 business day before the scheduled payment date to ensure your request is fulfilled in time.

 

Your first split payment must be paid on the scheduled day by 12pm MT via e-Transfer.

 

 

Please send an e-Transfer to payments@myzenbase.com by 12pm MT on the agreed upon repayment date. Once the payment is applied to your Zenbase account you’ll receive a confirmation message.

It can take up to two business days for funds to appear withdrawn from your bank account. Please do not send an Interac e-Transfer during this time.

No, we do not conduct a credit check. We review your income, your current standing with your landlord and look at other factors to see if you meet our eligibility criteria.

You can either connect your bank account instantly using Flinks, our bank connection partner, or manually by providing your bank account details and completing our verification process.

By connecting your bank account instantly using our bank connection partner Flinks we can verify your earnings to create a CustomRent payment schedule and send you a fee-free cash advance directly to your bank account whenever you need it. We can also send you low balance alerts to avoid any overdrafts. It’s fast and secure!

You will not have access to our fee-free cash advance.

You’ll need to provide your transit number, institution number and account number. You can refer to a physical cheque or view a digital void cheque in your online banking to find this information.

You receive two micro deposit amounts to verify the correct bank account is associated with your Zenbase account.

It will take up to 1 business day to receive the two micro deposit amounts in your account.

Instead of doing a credit check we review your income and look at other factors to see if you meet our eligibility criteria.

Please go to Canada Post to search for it.

Just follow the on screen steps for manual address entry and our team will make sure you’re taken care of.

Please email support@myzenbase.com.

We offer a $100 fee-free cash advance once you’ve completed your second split rent payment. To ensure we can keep offering this valuable service we you have the option of tipping.

 

It’s completely up to you if you tip for the service and if so how much but just know that you’ll be helping us offer this little boost to more people in your community!

Please send all Interac e-Transfers to payments@myzenbase.com Once the payment is applied to your Zenbase account you’ll receive a confirmation message.

 

Yes, you can continue using CustomRent during your last month of occupancy if you haven’t had any returned payments in the last 3 months.

If your rent changes your Zenbase account will automatically be updated. If you think a change has happened in error just let us know and we’ll adjust your rent amount accordingly.

We do our best to confirm your rent amount however in the end you are accountable for paying the correct rent amount.

Yes, you can!

Yes, one time charges can be automatically added to your monthly rent total when setting up your account and you’ll be notified by text message. They will be split evenly among your two split rent payments.

If you want to pay one time charges directly to your landlord please contact us and we’ll adjust your account settings.

With CreditBuilder you can build credit by automatically reporting the rent payments you already make (regardless of payment method) to Equifax. You can easily improve your credit report to: 

  • Reduce your interest payments 
  • Access better financial products 
  • Build a verified and official rent payment history you can share 

 

 

CreditBuilder cost as low as $11.90 per year or $1.90 per month and can only be paid by credit card. Pricing varies by landlord.

A ‘Zenbase’ tradeline (credit account) will appear on your credit report. It may up to 2 months to appear. If you any questions or concerns about what you see on your credit report please email support@myzenbase.com

Yes, you can cancel CreditBuilder at anytime by emailing support@myzenbase.com but no refund will be issued. The trade line on your credit report will be closed and you will not be able to report your rent payments again to Equifax during your current lease.

Reporting successful rent payments for at least 6 months can build your credit over time.

No, just keep paying your rent the way you currently do. There is absolutely nothing else for you to do each month to build credit!

When signing up for CreditBuilder you will have the option to report up to 6 months of previous rent payments for as low as $5.90. Pricing may vary by landlord. It may take up to 2 months for it to appear on your credit report.

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