INTRODUCTION

2279375 Alberta Corp. operating as Zenbase ("Company," "we," or "us") respects your privacy and is committed to protecting your personal information in accordance with this Privacy Policy.

1. Overview

This Privacy Policy explains:

• How we collect, use, disclose, and protect your personal information;
• The types of information we may collect when you interact with [myzenbase.com] (the “Website”);
• Our practices regarding the collection and use of personal information through the Website, email, text, applications, and third-party integrations.

By using our Website, you agree to the practices described in this policy. If you do not agree, you should not use our Website.

2. Scope of this Policy

This policy applies to personal information collected:

• Through this Website;
• In emails, texts, and other communications between you and the Website;
• Via our desktop or mobile applications;
• Through third-party sites and apps that link to this policy.

This policy does NOT apply to:

• Information collected offline or on other Company websites;
• Information collected by third parties (including affiliates and service providers), even if linked from our Website.

3. Third-Party Links

Our Website may contain links to third-party sites, social plugins, or applications. These third parties have their own privacy policies, and we are not responsible for their content or privacy practices. We recommend reviewing their policies before providing them with any information.

4. What is Personal Information?

Under Canadian law, "Personal Information" means information about an identifiable individual. It does not include business contact information such as name, title, or work address.

5. Information We Collect

We may collect the following types of information:

a. Personal Information

Information that identifies you directly or indirectly, such as:

• Name, address, email, phone number;
• IP address, user ID;
• Login credentials;
• Property or lease information (for renters);
• Financial information (for transactions).

You may unsubscribe from communications at any time by emailing support@myzenbase.com.

b. Non-Personal Information

Demographic or statistical data that does not identify you directly, such as aggregated usage data.

c. Technical Information

Includes:

• Browser type, operating system, device identifiers;
• Login times, page response times, download errors;
• Navigation patterns and session data.

6. How We Collect Your Information

We collect information in several ways:

• Directly from you (e.g., filling forms, contacting us);
• Automatically through cookies, web beacons, or similar tracking technologies;
• From third parties, service providers, rent payment portals, property management companies, rental management service providers, credit reporting agencies, card networks, and financial institutions.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember user preferences;
• Analyze Website performance;
• Enable personalized experiences.

Types of technologies used:

• Cookies: Small files stored in your browser.
• Flash Cookies: Used for custom content.
• Web Beacons: Tiny images used to track engagement.

You may refuse cookies via browser settings. However, disabling cookies may affect your Website experience.

8. How We Use Your Information

We may use your information to:

• Provide and improve our services;
• Respond to inquiries or fulfill transactions;
• Enforce legal obligations or terms of service;
• Communicate updates, promotions, or surveys (with consent);
• Personalize your Website experience;
• Obtain data from credit bureaus where legally permitted.

If you wish to opt out of promotional communications, email support@myzenbase.com or follow the unsubscribe instructions in the message.

9. Marketing and Transactional Communications

Transactional Communications:

When you use the Zenbase platform and services, we will send you essential transactional communications via email and/or SMS. These messages are necessary to support your use of our services and may include:

• Account setup, verification, and security alerts
• Rent payment reminders, confirmations, and receipts
• Notifications related to linked bank accounts or payment processing
• Alerts about failed transactions, required actions, or account changes
• Updates about features you have enabled (such as rent reporting)

These communications are considered non-promotional and are sent under implied consent, as permitted by applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL). You cannot opt out of these essential messages unless you choose to deactivate your Zenbase account.

Marketing Communications:

We may also send you marketing communications, such as:

• Email newsletters, special offers, and promotions
• SMS updates about new products or services

You are not required to consent to marketing communications in order to use our services, and you can withdraw your consent at any time.

Managing Your Preferences:

You may opt out of marketing messages at any time by:

• Clicking the “unsubscribe” link included in our marketing emails
• Replying “STOP” to our SMS messages
• Contacting our support team at support@myzenbase.com

Third-Party Communication Providers:

We may use trusted third-party service providers to facilitate both transactional and marketing communications. These providers are contractually bound to handle your personal information securely and in compliance with our Privacy Policy.

10. Disclosure of Your Information

We may disclose personal information:

• To our affiliates, subsidiaries, and service providers;
• To your landlord (if applicable and authorized);
• To credit bureaus for reporting purposes;
• To legal authorities, when required by law;
• In connection with a business transfer or merger;
• With your explicit consent.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell or rent your Personal Information.

11. Cross-Border Transfers

Your information may be stored or processed outside of Canada. While we require service providers to comply with Canadian privacy laws, foreign jurisdictions may have different access rules for government authorities.

12. Your Choices

You have choices regarding your Personal Information:

• Cookies: Adjust your browser settings;
• Marketing: Opt-out via email or SMS;
• Landlord data sharing: Limit certain sharing by contacting us;
• Access/Correction: Contact us to access or correct your Personal Information.

13. Data Security

We use physical, electronic, and administrative measures to safeguard your data, including:

• Secure servers and firewalls;
• Encrypted payment processing;
• Role-based access controls.

You are responsible for keeping your password confidential.

Please note that no internet transmission is completely secure. Use the Website at your own risk.

14. Data Retention

We retain your Personal Information only as long as necessary for:

• Providing services;
• Meeting legal, accounting, or regulatory requirements.

We may anonymize and retain certain data for research or analytics.

15. Children Under 13

Our Website is not intended for children under 13. We do not knowingly collect Personal Information from children. If you believe we have inadvertently collected data from a child under 13, please contact support@myzenbase.com.

16. Accessing & Correcting Your Information

To request access to or correct your Personal Information, email support@myzenbase.com. We may require verification of your identity. Legal or contractual obligations may limit certain requests.

17. Withdrawing Consent

You may withdraw consent for the use or disclosure of your Personal Information at any time, unless it is necessary to:

• Fulfill a legal obligation;
• Complete a transaction you authorized.

To withdraw consent, contact support@myzenbase.com.

18. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date. You are responsible for reviewing this page regularly.

19. Contact Us

For questions, requests, or complaints regarding this policy or our privacy practices, please contact:

Email: support@myzenbase.com

We have procedures in place to respond to all inquiries and complaints in accordance with applicable privacy laws.